Previously Held Positions
Business Computers Plus, Inc.
Synergy IT Solutions
Mongoose Research Inc.
Mongoose Research - IT Operational Manager
2023 - 2024
- Tech Stack Management: I was responsible for overseeing the entire technology infrastructure, including hardware, software, and networks. This involved regularly assessing and optimizing our tech stack to ensure that all systems were functioning efficiently and effectively. I implemented strategies for upgrades and migrations, ensuring minimal downtime and disruption to ongoing projects.
- Helpdesk Operations: I managed the helpdesk team, ensuring prompt and effective resolution of technical issues for staff. I established clear protocols for ticket management, tracked performance metrics, and provided training to staff on common technical challenges. This helped to enhance user satisfaction and improve overall productivity.
- Security Maintenance: I took the lead in developing and enforcing cybersecurity policies to safeguard sensitive data. This included regular audits, vulnerability assessments, and the implementation of security best practices across the organization. I also coordinated training sessions to educate staff on potential security threats and safe practices.
- Supervision of Staff Operations: I supervised a team of IT professionals, providing guidance and support to enhance their skills and performance. This involved conducting regular performance reviews, fostering a collaborative team environment, and encouraging professional development opportunities. I also coordinated schedules and managed workload distribution to ensure efficient service delivery.
- Vendor Relations: I maintained strong relationships with technology vendors and service providers. This included negotiating contracts, evaluating service performance, and ensuring that we received optimal value for our investments. I also acted as the primary liaison for any vendor-related issues, facilitating timely resolutions to maintain operational continuity.
- Strategic Planning and Budgeting: I played a key role in developing IT strategies aligned with the organization’s goals. This included budgeting for IT projects, forecasting future needs, and identifying opportunities for cost savings. I collaborated with senior management to present proposals for new technology initiatives and secure necessary funding.
- Project Management: I oversaw various IT projects from inception to completion, ensuring they were delivered on time and within budget. This included coordinating with cross-functional teams, setting timelines, and monitoring progress to achieve project objectives.
- User Training and Support: I developed and implemented training programs to enhance staff proficiency with new technologies and tools. I also created user documentation and resources to facilitate self-service support, empowering staff to troubleshoot common issues independently.
Synergy IT Solutions - IT Inventory Control Specialist
2022 - 2023
- Implemented Python scripts to automate Cisco network configurations, significantly reducing manual effort and improving deployment speed.
- Used Java-based network management applications, enhancing network monitoring and control capabilities.
- Integrated Cisco network management with Windows environments using PowerShell scripting, streamlining user authentication and access control processes.
- Utilized Python to interact with Cisco APIs, facilitating programmatic network configuration and enabling dynamic network adjustments.
- Integrated automation workflows by combining Python and PowerShell, enabling complex, cross-platform network and system management.
- Contributed to the development of Java-based network services, enhancing network security and monitoring functionalities.
- Evaluate current practices and identify requirements for an effective inventory system.
- Create a system to track hardware, software, and usage data.
- Ensure compatibility with existing IT management tools.
- Develop materials and train staff on the new system.
- Establish processes for regular updates to the inventory.
- Schedule regular audits to ensure accuracy.
- Compare physical inventory with records to identify discrepancies.
- Ensure alignment with regulatory requirements.
- Prepare reports on audit outcomes and recommend actions.
- Refine processes based on audit results.
- Organize meetings to discuss inventory needs and updates.
- Troubleshoot issues related to inventory management.
- Share insights to enhance operations between teams.
- Inform IT support of inventory changes affecting their work.
- Identify network and server requirements with stakeholders.
- Configure systems for optimal performance and security.
- Oversee the installation of servers and networking equipment.
- Conduct testing to ensure systems meet benchmarks.
- Create documentation for configurations and maintenance.
- Establish schedules for updates, backups, and assessments.
Business Computers Plus, Inc. - IT Technician / Manager
2018 - 2022
- Develop Python scripts to automate the extraction, transformation, and loading (ETL) of customer feedback data from various sources (e.g., surveys, social media, CRM) into a centralized database for analysis.
- Utilize Python libraries like Pandas and NumPy to analyze customer purchase patterns and identify trends, enabling data-driven decisions for inventory management and product development.
- Create interactive data visualizations using Python libraries like Matplotlib and Seaborn to communicate key insights from customer and supplier data to stakeholders.
- Implement Python-based machine learning models (e.g., clustering, regression) to predict customer churn or forecast demand, improving service planning and resource allocation.
- Construct Python scripts to automate the generation of reports on supplier performance, including on-time delivery rates and product quality, facilitating proactive supplier relationship management.
- Employ Python's database connectors (e.g., psycopg2, SQLAlchemy) to query and analyze data directly from relational databases, generating insights into maintenance activity trends and equipment performance.
- Develop Python applications to automate the analysis of maintenance records, identifying recurring equipment failures and suggesting optimizations to the preventative maintenance schedule.
- Use Python to perform statistical analysis on sales data, combining it with customer feedback and supplier data, to create comprehensive business intelligence reports.
- Engage in regular communication with customers to understand their needs and expectations.
- Gather feedback from customers to improve services and products.
- Establish and maintain strong relationships with suppliers to ensure timely delivery and quality of products.
- Negotiate contracts and terms with suppliers to achieve favorable pricing and service agreements.
- Identify opportunities for collaboration with customers and suppliers to enhance service offerings and create value.
- Develop and implement a preventative maintenance schedule for equipment and systems to minimize downtime.
- Create checklists and procedures for routine maintenance tasks to ensure consistency and thoroughness.
- Monitor equipment performance and health, identifying potential issues before they escalate.
- Maintain accurate records of maintenance activities, including tasks performed and any observations for future reference.
- Educate staff on the importance of preventative maintenance and how to perform basic tasks.
- Quickly assess and diagnose issues reported by users or identified during routine checks.
- Utilize diagnostic tools and software to analyze problems and determine root causes.
- Work with team members or other departments to gather insights and resolve complex issues.
- Record troubleshooting steps and solutions to build a knowledge base for future reference.
- Ensure follow-up on resolved issues to confirm that problems have been effectively addressed.
- Evaluate the extent of damage or malfunction to determine if repairs are feasible and cost-effective.
- Maintain an inventory of common replacement parts and supplies for efficient repair processes.
- Perform hands-on repairs on equipment, hardware, or systems as needed, ensuring adherence to safety standards.
- Test repaired equipment or systems to ensure they function correctly before returning them to service.
- Document repairs completed and any further recommendations for maintenance or replacement.